This playbook is for the ones who have big goals and too many tabs open. Who care about customer experience, but keep pushing it to the bottom of the list.
The Total Customer Service Playbook™ was built to help business owners tighten up what’s happening behind the scenes.
It gives you the kind of system you can actually stand on during busy seasons, launch cycles, and team changes.
You’ll get:
The full flipbook (with interactive navigation and in-depth guidance)
A downloadable PDF of AI prompts that help you write your support policies, map your workflows, and create better follow-up systems, and so much more
Your business deserves better systems. Start here.
The Total Customer Service Playbook.
What This Helps You Build, Whether You’re Running Solo or Preparing to Grow
This playbook works no matter what stage you're in.
If you're doing everything yourself, it helps you create better support systems, smoother customer experiences, and fewer last-minute scrambles. You’ll stop repeating yourself, reacting to every issue from scratch, and making decisions under pressure.
If you're solo, this helps you set standards and systems that support your workload
If you're hiring, this becomes a reference point for how your team should show up
If you already have help, this gives you a way to clean up what’s inconsistent and fix what’s missing
If you're preparing to hire, it becomes your training foundation.
You’ll finally have something to hand over—clear expectations, tone guidance, and real policies that reflect how you want your business to run.
You don’t need a full team to get organized.
But if you're building one, this playbook makes it easier to scale without losing your rhythm.
What This Replaces, Fixes, and Makes Easier.
Most people aren’t avoiding customer service on purpose.
They’re just running a business where there’s never enough time to slow down and fix what’s behind the scenes.
And when things get busy, it’s the customer experience that usually slips.
That might look like:
Messages that feel scattered or off-brand
Refund or complaint issues that take too much energy to resolve
A process you keep trying to explain, instead of having it written once
Customers being left on read or following up more than once
A growing team that has no idea how you want things handled
This playbook is the fix.
You’re not just getting a guide. You’re getting real guidance that helps you make smarter decisions, set clear standards, and build out systems that support your business long-term.
The included AI-powered prompts are written to help tools like ChatGPT actually work like a consultant, not just spit out random replies.
That means you can take each section of the playbook and generate responses, policies, tone guides, and workflows that match your brand and customer experience goals.
You’ll stop scrambling and start creating systems that keep your business steady through busy seasons, transitions, or scale.
Whether you’re working alone or preparing to train someone else, this helps you build the kind of support system you can finally trust.
See inside the playbook.
Here’s a look at the intro section, where everything begins.
This part walks you through how to use the playbook, how to pace yourself, and what to focus on first. You’ll see that every section is built to move with your business, not pressure you to do everything at once.
Watch the quick preview, then grab your copy to start building a support system that actually reflects how you work.
One playbook. Ten core systems. Unlimited use.